Collecting and Using Information

Either before or when we collect the information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose and before collecting information from third parties such as credit bureaus.

Your personal financial information is used to help us manage operations and risk within Canadian Mortgage Forces. Your information is also used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests. For our mutual protection and to confirm our discussions with you, we may monitor and/or record your telephone discussions with our representatives.

Releasing Information

  • We may provide your information to other persons only in the following instances:
  • Where we have your consent
  • Where the other parties are our suppliers or brokers who assist us in providing our services to you
  • Where we are required or permitted to do so by law or applicable regulators
  • Where transfers of a business are involved

Protecting Information

We will protect your information with appropriate safeguards and security measures, and will retain your information only for the time that is required for the purposes we explain.

Providing Information Access and Accuracy

We will give you access to the information we retain about you, and will make every reasonable effort to keep your information accurate and up-to-date.

Respecting and Responding to your Privacy Concerns

In this privacy code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information, and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information.

In this Privacy Code, we will explain how we fulfill each of these important principles.